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Customer Service Representative

Job Description

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Houston, TX.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

JOB DESCRIPTION

The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information.  Specific duties include:

• Responding to customer inquiries both in person and over the phone.
• Maintain system information including product pricing and availability.
• Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
• Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
• Make same-day follow-up calls to customers regarding backorders and delivery dates.
• Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
• Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
• Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
• Track shipments as necessary.
• Other duties as assigned.

Minimum Qualifications

We have an excellent career opportunity for a friendly, personable, and outgoing representative with a passion for excellent customer service and the drive to succeed. The ideal candidate will have excellent communication and interpersonal skills, plus the following qualifications:

• A High school diploma or equivalent is required.
• At least one year of customer service experience is required.
• Proficiency in computer and phone skills is essential.
• Strong customer service skills are preferred.
• Previous sales experience is advantageous.
• Bilingual proficiency is required.
• Motivation and capability to acquire product knowledge, enabling the specification and recommendation of suitable products to our customers.

Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training.

We care for our people.  Here are some of our great, comprehensive Benefits:

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.

Work Authorization

Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.