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Director of Operations

Job Description

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Director of Operations at our manufacturing facility located in Lisle, IL.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

The Director of Operations will oversee and drive the performance of the US Dexter Branch distribution locations within their region. This pivotal role is essential for championing safety, ensuring exceptional quality, optimizing efficiency, and spearheading revenue growth. The Director is instrumental in driving continuous improvements in operational processes and delivering innovative solutions that consistently surpass customer expectations. By developing, executing, and aligning strategic priorities with the organization’s overall objectives, this role ensures the sustained success and advancement of US operations. 

Key Responsibilities: 

• Operational Leadership:
  • Ensure efficient and successful operations while achieving key performance metrics.
  • Oversee expense management, regulatory compliance, and safety performance.
  • Drive the thorough execution of business initiatives across all locations.
• Team Development:
  • Provide ongoing training and resources to ensure team members are equipped to succeed.
  • Build and foster high-performing, cohesive teams in a multi-site environment.
• System Optimization:
  • Identify, justify, and implement system and automation enhancements to improve execution and customer experience.
• Customer Relationship Management:
  • Build strong client relationships by learning and anticipating customer needs.
  • Ensure exceptional service delivery to drive customer retention and satisfaction.
• Growth & Sales:
  • Drive new sales growth and ensure consistent client retention through quality service delivery.
• Financial Oversight:
  • Manage operating budgets, including labor and general expenses, ensuring targets are met.
  • Monitor and adjust activities to optimize financial performance, achieving full P&L accountability for US branches.
• Strategic Planning:
  • Develop and implement short- and long-term operational strategies in partnership with senior leadership.
  • Ensure strategies achieve measurable outcomes in a cost-effective and timely manner.
• Safety Leadership:
  • Promote a strong safety culture to reduce or eliminate operations-related injuries and accidents.
  • Ensure thorough implementation and consistent execution of safety programs.
• Project Management:
  • Manage operational projects while ensuring smooth daily operations.
  • Balance strategic priorities with tactical execution.

Minimum Qualifications

Qualifications:

• Education & Experience:
  • Bachelor’s degree with at least 10 years of relevant experience in distribution or a similar industry, or equivalent education and experience.
  • Proven track record leading multi-site wholesale distribution operations.
• Leadership & Team Development:
  • Experience leading and developing high-performing teams in high-volume distribution environments.
  • Ability to manage projects and resources remotely within a dispersed organization.
• Sales & Client Management:
  • Demonstrated experience in sales and customer relationship management.
• Analytical Skills:
  • Proficiency in MS Office applications, especially Excel, to analyze and interpret data.
  • Experience using data-driven methods to manage productivity and solve problems.
• Strategic & Financial Acumen:
  • Skills in strategy design and implementation, network optimization, workflow design, and P&L management.
  • Strong business planning skills to complete strategic projects in rapidly evolving environments.
• Other Requirements:
  • Excellent written and verbal communication skills in English.
  • Ability to thrive in a fast-paced, high-tech distribution center environment.
  • Willingness to travel up to 60-70% as needed.

We care for our people.  Here are some of our great, comprehensive Benefits:

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.

Work Authorization

Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.